Internet Explorer Troubleshooting Tips

If you are having connection problems, please verify that your Internet Explorer (IE) settings are as follows:

  1. On your desktop, double-click on the Internet Explorer icon to open.
  2. From IE’s main menu, click the Tools menu > select Internet Options… The system defaults to the ‘General’ tab.
  3. Under the Temporary Internet files section, click the Delete Cookies… button. A message box prompts you to ‘Delete all cookies in the Temporary Internet Files folder’ > click OK.
  4. Next, click the Delete Files… button. A message box prompts you to delete all files in the Temporary Internet Files and all your offline content stored locally. Click the ‘Delete all offline content’ checkbox, then click OK.

  5. Click the Settings… button. The Settings window opens.
  6. Click the radio button next to ‘Every visit to the page’.

  7. Click the OK button. The Setting window closes.

Security Tab

  1. From the Internet Options window, click the Security tab. By default, the current Internet zone level displays.
  2. Click the Default Level button. This sets the security level back to medium.
  3. Click the Apply button.

Privacy Tab

  1. From the Internet Options window, click the Privacy tab.
  2. Choose the Advanced… button under Settings section. The Advanced Privacy Settings window opens.
  3. Click the checkbox ‘Override automatic cookie handling’. The system allows you to now update other cookie settings.
  4. Click the checkbox ‘Always allow session cookies’.
  5. Click the OK button.

Advanced Tab

From the Internet Options window, click the Advanced tab.

  1. Scroll to the bottom of the checkbox list.
  2. Uncheck ‘Use SSL 2.0’ by clicking on the checkbox. The box displays ‘blank’.
  3. Click the checkbox ‘Use SSL 3.0’. The green checkmark displays.
  4. Click the checkbox ‘TLS 1.0‘. The green checkmark displays.
  5. Click the OK button. The Internet Options window closes with your new settings in effect.

Note: Currently, we have not published any specific IE troubleshooting guidance associated with the Internet Option window’s Content, Connections, or Progams tabs.

For problems with your AKO login, contact https://www.us.army.mil